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Customer contact centres
41 results
Rankings and awards
Global Free Zones of the Year 2024 awards — Best knowledge zones
Dubai’s DMCC is crowned the best knowledge zone, followed by America Free Zone in Costa Rica
October 10, 2024
Free zones
Kenya debuts services-focused free zone
Two Rivers eyes outsourcing companies struggling to find skilled talent elsewhere
August 29, 2023
BPO
Generative AI’s impact on services divides industry
BPO leaders at Outsource2LAC event weigh the rapidly evolving technology's impact on jobs
June 16, 2023
Interview
Itel’s ‘bullish’ bet on Guyana’s BPO industry
CEO Yoni Epstein on the growth potential of the oil-rich South American country
February 27, 2023
Podcast
Rising Ecosystems #13: Chennai's recipe for global SaaS success
Freshworks’ CEO on how to scale an enterprise tech start-up
December 17, 2021
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Europe
fDi Diaries: How Latvia used its Covid-19 response to attract investment
LIAA’s director general on Latvia’s pandemic response and plans to boost R&D investment
May 21, 2021
Locations
BITC – Botswana, the rise of Africa's outlier CH 1/4
February 15, 2021
Customer contact centres
Tétouan’s offshore haven
Tanger Med zones has solidified its position as a hub for offshoring and IT services. Alex Irwin-Hunt...
December 23, 2020
Supply chains
LatAm free zones generate 1m direct jobs
Free zones facilitated about $79bn in foreign trade across Latin America in 2018, Azfa estimates
August 25, 2020
Podcast
Three FDI sectors Covid-19 will change forever
Disruption set to continue in pharma, e-commerce and call centres
May 7, 2020
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