Customer contact centres

41 results

Global Free Zones of the Year 2024 awards — Best knowledge zones

Dubai’s DMCC is crowned the best knowledge zone, followed by America Free Zone in Costa Rica

Kenya debuts services-focused free zone

Two Rivers eyes outsourcing companies struggling to find skilled talent elsewhere

Generative AI’s impact on services divides industry

BPO leaders at Outsource2LAC event weigh the rapidly evolving technology's impact on jobs

Itel’s ‘bullish’ bet on Guyana’s BPO industry

CEO Yoni Epstein on the growth potential of the oil-rich South American country

Rising Ecosystems #13: Chennai's recipe for global SaaS success

Freshworks’ CEO on how to scale an enterprise tech start-up

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fDi Diaries: How Latvia used its Covid-19 response to attract investment

LIAA’s director general on Latvia’s pandemic response and plans to boost R&D investment

BITC – Botswana, the rise of Africa's outlier CH 1/4

Tétouan’s offshore haven

Tanger Med zones has solidified its position as a hub for offshoring and IT services. Alex Irwin-Hunt...

LatAm free zones generate 1m direct jobs

Free zones facilitated about $79bn in foreign trade across Latin America in 2018, Azfa estimates

Three FDI sectors Covid-19 will change forever

Disruption set to continue in pharma, e-commerce and call centres

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